Our terms, in plain English

Who we are

Shia TV Box is a community project that has brought Shia channels, live Ziyarat, movies and series to families since 2008. We provide the Shia TV Box app, the website at shiatvbox.com and the Shia TV Box device.

Business name and address: Shia TV Box, 9 Birch Street, Manchester, M12 5NT. Email: [email protected]. You can also use our contact form. We reply by email.

Terms of use

What the service is

The app lets you watch live channels, movies and series on your television or device. We do not make the channels. They come from their broadcasters and content providers, and we link to them. A channel, movie or series can go offline, change or be removed at any time, and we cannot promise that every channel will always be available.

Your account

You sign in with your email address and a 5-digit PIN that we send you. One account can be used on one device at a time. If you open it on another device, the first one is signed out. Please keep your PIN private. Do not share your account.

Using the service fairly

• Use the service for personal, family viewing only.
• Do not copy, record, resell or re-broadcast the streams, and do not try to get round how the app protects them.
• Do not use the service to break the law.

We may suspend an account that breaks these terms. We may also update the app and these terms. When we make an important change to the terms, we will say so on this page and in the app.

Our responsibility

We take care to provide the service with reasonable skill, but we cannot promise it will always be uninterrupted or free of errors. Nothing in these terms limits your legal rights as a consumer.

Membership and payments

The app is free to download. Membership is free for now. If we introduce a paid membership, the price, what it includes and how it is billed will be shown clearly on this website and in the app before you pay. A paid membership includes access to the streaming service.

Paying by Direct Debit

When paid membership is available, you will pay by Direct Debit through GoCardless Ltd, which collects payments for us. You will see the amount, how often it is taken and the Direct Debit Guarantee on GoCardless's secure sign-up page before you confirm. We never see or store your bank details.

• Advance notice. We email you before the first payment and tell you the amount and date. For later payments we will tell you in advance if the amount, date or how often we collect changes.
• The Direct Debit Guarantee. Your Direct Debit is protected by the Direct Debit Guarantee, which is offered by all banks and building societies that accept Direct Debit instructions. Read the Direct Debit Guarantee.
• Failed payments. If a payment fails, we will let you know and may try it again. If it still cannot be collected, your membership may end.

Cancelling

You can cancel your membership at any time by emailing [email protected], or by cancelling the Direct Debit with your bank or building society. Please also tell us, so we can close your membership. After you cancel, you keep access until the end of the period you have already paid for, and we take no more payments.

Refunds

If you were charged in error, tell us and we will put it right and refund you. If you cancel within 14 days of starting a paid membership, and you have not used the service in that time, we will refund your payment. You also have the right to a refund from your bank under the Direct Debit Guarantee when a payment is taken in error.

Boxes: delivery and returns

The Shia TV Box is an Android TV box with the Shia TV Box app already installed. The box page shows what is included and the price. Delivery costs £4.99 to UK addresses and £11.99 to other countries, shown before you order. We ship from the UK by tracked delivery, and we send your order within 1 working day of receiving it. When we confirm your order, we tell you the expected delivery time and the total cost, including any delivery charge.

Changing your mind

If you buy online or by message, you have 14 days after the box is delivered to cancel the order, without giving a reason. Tell us in writing, for example by email to [email protected]. Then send the box back to us within 14 days of telling us. Please pack it with everything it came with. You pay the cost of sending it back unless we say otherwise. We refund you within 14 days of getting the box back, or of receiving proof that you have sent it.

If something is wrong

We accept returns if the box is faulty. Please contact us first at [email protected] before you send anything back. Most problems with a new box turn out to be a setting or a connection, such as the wrong HDMI input, Wi-Fi or the PIN, and we can often fix them in a few minutes. If the box is faulty, we will tell you how to return it and we will repair, replace or refund it. If you contact us first and the box turns out to be faulty, we pay the return postage. If you send a box back without contacting us first, or it is not faulty, you pay the postage.

The box must be of satisfactory quality, fit for purpose and as described. Your legal rights under the Consumer Rights Act 2015 are not affected by this policy.

Privacy

We are the controller of your personal data and handle it under UK data protection law. This section explains what we hold and why.

What we collect

• Account details: your email address, your PIN, and when you joined.
• Device and session information: the type of device, an identifier for it, and when it was last active, so that an account is used on one device at a time and the service stays secure.
• How you use the app: which day you were active, which device type you used (for example TV or website), your approximate location (country and city, worked out from your internet address), and which channels, films and series you start. We use this only to run and improve the service, such as seeing what is popular.
• Messages you send us: your name, email, phone number and message when you contact us, and your name, email, phone number and delivery address when you order a box.
• Payments: when you pay for a box, the payment is handled by our payment provider, GoCardless Ltd, which collects your bank details and gives us only the payment status and a reference. We do not see or store your bank details.

Why we use it

To run your account and the service, to send you your PIN and messages about your membership, to take payment and deliver boxes, to reply to you, to keep the service secure, and to meet legal duties. We only send newsletters or news by email to people who have agreed to receive them, and every message tells you how to stop.

Who we share it with

Only the companies that help us run the service: our hosting provider, our email delivery provider, GoCardless Ltd for payments, and our delivery companies. They may only use your data for that work. We do not sell your personal data.

How long we keep it

We keep your account details while you are a member. If you ask us to close your account, we delete it, apart from records we must keep, such as payment records. We delete contact messages when they are no longer needed.

Your rights

You can ask to see the personal data we hold about you, to correct it, to delete it, to restrict or object to its use, and to receive a copy of it. Email [email protected] and we will reply within one month. If you are unhappy with how we use your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website does not use advertising or tracking cookies. The pages are static, and the contact form only sends the message you write. If we add anything that needs cookies in future, we will ask first and update this page.

Complaints

If you are not happy with something, please tell us at [email protected] or through the contact form. We will reply and try to put it right. If a payment has been taken in error, contact us first and we will put it right.